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If you do not know your Incentive Messenger team name, there are two ways of retrieving it.
- First, open the Incentive Messenger login page in a normal web browser. for example Chrome or Safari.
- In the address field, you should be able to see something like "http://yourteam.incentivelive.com/sign-in", but instead of yourteam - you will see your Incentive Messenger team name (or domain). For example, the Incentive Messenger team name for http://happyland.incentivelive.com/sign-in is happyland.
- Copy the Incentive Messenger team name and paste it into the field that asks for it when you try to login from a desktop app or mobile app.
If you do not have access to Incentive Messenger through a standard web browser, you will have to ask your administrator for your Incentive Messenger team name.
This is also the case if you keep Incentive Messenger on your own servers, rather than in the cloud. In that case, you will have to type in the custom url that leads to your Incentive Messenger - and click on the field that says custom url.